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Summary
This article explains how authorized users can connect to Kern Community College District (KCCD) internal resources remotely using the Zscaler client connector and Zscaler Private Access (ZPA).
Applies To
- Employees who are authorized for remote access (must be requested by a manager)
- Staff who need to access internal applications such as Banner from off-campus
Prerequisites
- You must be authorized for remote access.
- The Zscaler client connector must be installed on your device.
- You must be able to sign in with your KCCD email address and Okta account.
Requesting Remote Access
If you do not yet have remote access, submit a Help Desk request following the steps below (MUST BE REQUESTED BY A MANAGER):
- Click HERE to submit a help desk ticket or call (833) 426-8183.
- Please provide your name, contact information, department, job title, and specify the internal resources you require (e.g., Banner).
About ZTNA and Zscaler Private Access
After you successfully connect through Zscaler Private Access (ZPA), you can access KCCD internal resources directly from your laptop. You do not need to use RDWEB, AppStream, JAG, or a desktop on campus. Internal resources, such as banner.kccd.edu, should be available once ZPA is connected.
Connect to KCCD via ZTNA
1. Open the Zscaler client connector.
Use one of the following methods:
- Locate the Zscaler icon in your system tray and double-click it, or right-click and select Open Zscaler.
- Search for “Zscaler” in the Windows search bar and open the Zscaler client connector.
2. Sign in with your KCCD email address.
When prompted, enter your full college/district email address and proceed to sign in.
3. Authenticate with Okta.
You will be redirected to the Okta sign-in page. Enter your full email address and password. When the Okta window appears, an Okta push notification is sent to your enrolled mobile device. Approve the sign-in request on your mobile device.
4. Confirm that Private Access is connected.
After successful authentication:
- You should see a pop-up indicating that “Private Access is Connected.”
- The Zscaler icon in the taskbar should turn blue.
- In the Zscaler window, click the Private Access padlock icon and verify that the service status shows as ON.
5. Verify access to internal resources.
Open a web browser and go to https://banner.kccd.edu/ or another internal resource you are authorized to use. If the page loads successfully, your ZTNA connection is working.
Troubleshooting and Adjustments
Issue: You can no longer access KCCD internal resources.
Possible cause: The ZTNA client timed out, or Zscaler Private Access is turned off.
Solution:
- Reopen the Zscaler client connector.
- Go to the Private Access section.
- Click to turn Private Access ON or re-authenticate if needed.
Issue: You are unable to access a specific internal resource or site.
Possible cause: You do not have permission for that resource, or your device does not meet KCCD requirements.
Solution:
- Capture a screenshot of the error message or notifications in the Zscaler client.
- Submit a help desk ticket or call (833) 426-8183 and provide the error details.
Contact for Help