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Zscaler Remote Access Requests through TDX
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Go to Service.kccd.edu, this will take you to the general ticket submittal area
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Go to the services tab, this will take you to the services catalog and select Accounts and Access.
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Select Remote Access via Zscaler Request.
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Click the Request Service button and fill the form out for the requested user.
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For the Manager dropdown option, please fill out the manager of the requested user of that campus.
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Once the ticket request is completed. It will go directly to the remote access group. When the ticket request is completed, the end user, IT director and department director will receive a notification via email. We will be going away from using Smartsheet and will track completely through TDX
Some useful links:
Service.kccd.edu – this will take you directly to the general ticket submission
Service Catalog – this will take you directly to the service catalog for different requests.
Request Form - Remote Access via Zscaler Request – This will take you directly to the Zscaler remote access ticket form.